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ORLANDO, Fla. (February 1, 2007) --- Five years ago Sanjay Patel was one of the first technology entrepreneurs to graduate from the University of Central Florida Technology Incubator with a promising enterprise, a global strategy and strong venture capital funding. After selling his company for a seven-figure sum, Patel is wiser, wealthier and eager to grow another startup enterprise into a multi-million dollar operation.
Patel’s new company — Datanautix — is even more promising offering a sound alternative to offshore call center strategies that export thousands of American jobs overseas and tax the patience of American consumers.
Patel’s iBackOffice opened in 2000 to provide high-end tech support for the wireless data industry. The company launched a satellite call center in Bangalore, India, that grew to more than 300 workers in just two years, ranking Patel among the leading pioneers of the $300 billion global industry.
When Patel sold iBackOffice, he formed a management consulting firm that helps American companies cope with the globalization of back office and front office operations.
Soon Patel realized he was on the verge of building a cheaper, better mousetrap: unique approaches to call center operations that document cost efficiencies of up to 30 percent and supercharge customer satisfaction scores.
Unique analytical approaches and innovative data collection methodologies give Datanautix a big competitive edge, Patel said.
“Sending call center work offshore is often a band-aid solution for companies that are looking to reduce operational costs,” Patel said. “Our unique, proven approach allows these same companies to re-engineer their customer-facing processes and derive the same benefit. Our proprietary approach results in measurable improvements in customer satisfaction,” he said.
Patel turned once again to Central Florida’s resources that had helped him before including top notch UCF research partners, the Florida High Tech Corridor, and UCF’s Technology Incubator.
“It’s good to see Sanjay back with another company,” said Tom O’Neal, Associate Vice President for Research and Commercialization and Director of the Incubator. “He already is working on a Small Business Innovative Research (SBIR) project with a UCF researcher and is taking advantage of the Florida High Tech Corridor’s matching grants program. This combined with the business development resources at the incubator provide true value for entrepreneurs as they build strong tech based companies in the region,” said O’Neal.
For more information, contact:
Sanjay Patel, Datanautix Inc., 407-349-5330, sanjay@datanautix.com
Tom O’Neal or Carol Ann Dykes, UCF Technology Incubator, 407-882-0202
Larry Vershel or Beth Payan, LV Communications, 407-644-4142
About Datanautix
Datanautix Inc. specializes in helping clients realize more effective results from their back office and call centers operations. Typical results from their business process reengineering studies yield 20-30% in savings while driving overall customer satisfaction scores up by 10-20%. For more information, please visit www.datanautix.com.
About the UCF Technology Incubator
Since its founding in 1999, the UCF Technology Incubator has helped more than 80 emerging technology companies create over $200 million in annual revenue and more than 700 new jobs with an average salary of $59,000. The UCF Technology Incubator was named 2004 Incubator of the Year by the National Business Incubation Association. Headquartered in Research Park near the University, the Incubator is a true collaboration in economic development between UCF, Orange County, the City of Orlando, Seminole County the Florida High Tech Corridor Council and the Metro Orlando Economic Development Commission. For more information, please visit http://www.incubator.ucf.edu. |
