|
ORLANDO, Fla.(February 26, 2007) – Datanautix was recently awarded a $99,981 Small Business Innovation Research (SBIR) grant to study ways to help businesses better serve their customers.
Sanjay Patel, founder and president of Datanautix, said the grant was awarded by the Office of Industrial Innovation at the National Science Foundation.
Patel said Datanautix is developing ways to substantially increase productivity of back office and call center operations in the U.S. “In the 1990s we saw a huge migration of back office operations to markets like India and the Philippines, where labor costs are substantially lower,” Patel said. “Corporations that transferred their back office operations to foreign countries typically saw labor savings in the 30 to 40 percent range,” Patel added.
Patel explained that new software technology and management systems will further accelerate the migration of white collar jobs to low wage economies unless domestic companies proactively drive breakthrough change in productivity to match offshore labor cost advantages.
“The Datanautix SBIR study will focus on learning new ways to improve customer relations and productivity without migrating jobs overseas,” Patel said. “Our client engagements typically show that we can increase productivity within back office and call center operations by 65 to 75 percent. The NSF funding will allow us to take our experience base and turn it into software capabilities that can help companies rapidly take advantage of our expertise in improving customer satisfaction” he said.
Datanautix is a client of the University of Central Florida Technology Incubator.
***
For more information, contact:
Sanjay Patel, Founder & President Datanautix, 407-349-5330 sanjay@datanautix.com
Tom O’Neal or Carol Ann Dykes, UCF Technology Incubator, 407-882-0202
Larry Vershel or Beth Payan, Larry Vershel Communications, 407-644-4142
About Datanautix
Datanautix Inc. specializes in helping clients realize more effective results from their back office and call centers operations. Typical results from their business process reengineering studies yield 20-30% in savings while driving overall customer satisfaction scores up by 10-20%. For more information, please visit www.datanautix.com.
About the UCF Technology Incubator
Since its founding in 1999, the UCF Technology Incubator has helped more than 80 emerging technology companies create over $200 million in annual revenue and more than 700 new jobs with an average salary of $59,000. The UCF Technology Incubator was named 2004 Incubator of the Year by the National Business Incubation Association. Headquartered in Research Park near the University, the Incubator is a true collaboration in economic development between UCF, Orange County, the City of Orlando, Seminole County, the Florida High Tech Corridor Council and the Metro Orlando Economic Development Commission. For more information, please visit http://www.incubator.ucf.edu. |
