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WINTER
SPRINGS, Fla. (Sept. 11, 2009) --- Sanjay
Patel, CEO of Datanautix, Inc., an Orlando-area firm that ranks
as one of the world’s leading innovators in contact center
analytics technologies, is off to a worldwide symposium in Melbourne,
Australia on September 22-23 to deliver a major address on analyzing
customer experience in call center interactions.
Patel
is one of the world’s leading experts on customer experience
analytics, the science of improving customer service interaction
effectiveness.
Combining
psychology, linguistics, predictive analytics and other unique
new technologies, Datanautix, Inc., analyzes customer/agent interactions
to help companies drive transformational change in call centers
operations around the world.
Patel
will deliver his findings during Customer
Analytics 2009, the world’s premier conference on
call center management from Sept. 22-23 in Melbourne, Australia.
Samm
Medina, conference director, said IQPC Australia (International
Quality and Productivity Center) is
pleased to partner with Datanautix at Customer
Analytics 2009.
"During
this global economic downturn, the financial, online, and Telco
industries are becoming increasingly customer centric to remain
competitive,” Medina explained. “As
consumer confidence declines, understanding key trends and customer
behavior is now, more than ever, vital to business growth and development. Sanjay
Patel will be sharing valuable international perspective on Driving
Strategic Business Intelligence and Insight through Agent /Customer
Interaction Analytics," Medina said.
“Customer
Analytics 2009 is the world’s foremost conference
for professionals in this field,” Patel said.
At
Datanautix, based in Winter Springs, Fla., Patel has developed
a suite of proprietary software products and analytics protocols
that help call center managers drive breakthrough improvements
in their call center operations. Patel’s
address at Customer Analytics
2009 will focus on the most recent advances at Datanautix.
“In
brief, we are using Datanautix Interaction
Analytics to really hear what customers are saying,” Patel
explained. “By carefully extracting hidden information
from everyday agent-customer interactions, we can improve customer
satisfaction by 10 to 20 percent and reduce customer support
costs by 20 to 30 percent by making transactions more efficient,” said
Patel.
Datanautix,
Inc. is a client company of the University of Central Florida Business
Incubation Program located at the Seminole/Winter Springs site
at 1511 E. S.R. 434.
For
more information, contact
Sanjay
Patel, Founder & President, Datanautix, 407-349-5330, sanjay@datanautix.com
Esther
Vargas-Davis, Site Manager, UCF Incubator-Seminole County, 407-278-4881
Larry
Vershel or Beth Payan, Larry Vershel Communications, 407-644-4142
About
Datanautix:
Datanautix
Inc. specializes in helping companies drive key business process
improvements in the contact center/customer management market. The
Datanautix Intelligent Interaction Analytics and “active
listening” approach not only improves on traditional QA
and CSAT measurement challenges, but goes beyond the ‘traditional’ to
uncover customer expectations to help drive process changes to
improve customer loyalty and operating efficiencies. Typical
results from Datanautix’ business process reengineering
deployment yield 20-30 percent in savings while driving overall
customer satisfaction scores up by 10-20 percent. For
more information, please visit www.datanautix.com.
About
the UCF Incubation Program:
Since
its founding in 1999, the UCF Business Incubation Program has helped
more than 100 emerging companies (including nearly 70 current clients)
create over $500 million in annual revenue and more than 1,600
new jobs with an average salary of $59,000. With five facilities
across the Greater Orlando community, the Incubation Program is
a collaboration in economic development between the University
of Central Florida, Orange County, the City of Orlando, Seminole
County, the City of Winter Springs, Lake County, the City of Leesburg
and the Florida High Tech Corridor Council. For
more information, please visit www.incubator.ucf.edu. |
