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WINTER
SPRINGS, Fla. (Sept. 22, 2009) --- A
Central Florida firm is playing a key role in the worldwide
rollout of a global service to improve call center customer
interactions for major international corporations.
Datanautix,
Inc., based in Winter Springs, designed a sophisticated digitally
automated system to monitor and improve customer call center interactions
launched recently in Melbourne and Sydney, Australia, by Stellar,
which manages more than 300 million customer interactions annually
from 17 call center locations around the world.
Stellar’s
internationally recognized clients include such brands as Sony,
Virgin Blue Airlines, Hyatt Hotels, and Bakers Delight, along with
major national telecommunications and energy providers.
Stellar’s
ListeningCentreTM system
was designed to realign customers’ call center quality
monitoring process and reduce quality monitoring costs by 30
to 40 percent, said Sanjay Patel, CEO of Datanautix.
Patel
was invited to deliver the keynote address at the launch of Stellar’s
ListeningCentreTM service
earlier this month in Australia.
Datanautix,
Inc. is a client company of the University of Central Florida Business
Incubation Program located at the Seminole/Winter Springs Incubator
at 1511 E. S.R. 434.
For
more information, contact
Sanjay
Patel, Founder & President, Datanautix, 407-349-5330, sanjay@datanautix.com
Esther
Vargas-Davis, Site Manager, UCF Incubator-Seminole County, 407-278-4881
Larry
Vershel or Beth Payan, Larry Vershel Communications, 407-644-4142
About
Datanautix:
Datanautix
Inc. specializes in helping companies drive key business process
improvements in the contact center/customer management market. The
Datanautix Intelligent Interaction Analytics and “active
listening” approach not only improves on traditional QA
and CSAT measurement challenges, but goes beyond the ‘traditional’ to
uncover customer expectations to help drive process changes to
improve customer loyalty and operating efficiencies. Typical
results from Datanautix’ business process reengineering
deployment yield 20-30 percent in savings while driving overall
customer satisfaction scores up by 10-20 percent. For
more information, please visit www.datanautix.com.
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